Legal
Refund & Cancellation
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This policy explains how cancellations, rescheduling and refunds work for consultations, books and projects paid to nitinfiniti through Razorpay.
1. ₹300 strategy consultation
- Reschedule: you can move your call once, free, if you tell us at least 24 hours before the start time.
- Cancel: cancel at least 24 hours before the call for a full refund, even if that is more than 7 days after you paid. Cancellations made less than 24 hours before the call are not refunded, but we will offer you one new time.
- How: use the cancel or reschedule link in your booking confirmation email. Those links work until 24 hours before the call; after that, message us on WhatsApp. Refunds are sent from Razorpay, not from the booking calendar.
- No-show: if you have not joined within 15 minutes of the start time, the call counts as a no-show and the fee is not refunded.
- If nitinfiniti has to cancel or misses the call, you choose a new time or a full refund.
- If you pay but the time you picked is no longer free, we will offer another slot or a full refund.
2. Digital books
Because books are delivered as digital files, they are not refundable once the file has been sent. We will refund you in full if you were charged twice for the same book (at any time, see section 4), or if we cannot deliver the book or send you a working replacement for a file that does not open.
3. Project fees
- These project rules apply instead of the 7-day window in section 5.
- If you cancel before any work has started, the advance is refunded in full.
- Once work has started, fees for milestones already completed or in progress are kept, and any amount paid for milestones not yet started is refunded.
- Third-party costs paid on your behalf (domains, hosting, themes, plugins) are not refundable by nitinfiniti.
4. Duplicate or failed payments
If you were charged twice, or money left your account but the payment shows as failed, write to us with the Razorpay payment ID. Duplicate amounts are always refunded in full, with no time limit. Failed payments are usually reversed automatically by your bank or Razorpay within 5–7 working days.
5. How to ask for a refund
Email nitin@nitinfiniti.com or WhatsApp +91 97250 53617 with your name, the email used to pay, the Razorpay payment ID and the reason. Requests must be made within 7 days of payment. This does not apply to: a consultation cancelled at least 24 hours before the call (section 1), project fees (section 3), or duplicate charges (section 4).
6. Timelines
Approved refunds are started within 2 working days and go back to the original payment method through Razorpay. Your bank or card issuer usually takes a further 5–7 working days to show the credit.
7. Delivery of services
nitinfiniti sells services and digital products only; nothing is shipped. Consultations are held online on Google Meet at the booked time (or by phone or WhatsApp call if Meet does not work for you). Books are sent by email, usually within 24 hours of your email with the book title. Project timelines are set in the written scope.
8. Contact
Email: nitin@nitinfiniti.com
Phone / WhatsApp: +91 97250 53617
Location: Ahmedabad, Gujarat, India